TurboSquid Help & Support

John Boudreaux May 19, 2010 Other questions you may have / General

24/7 Live Chat Support

TurboSquid support agents are available 24/7 via live chat. To chat with an agent, please click on the Chat with Us button at the upper right. 

Other support options

Open a Support Ticket (24/7)

Request a file format conversion

View your tickets

 

Address

TurboSquid
935 Gravier, Suite 1600
New Orleans, LA  70112

Chris G May 12 Buying: Can you help me with my purchases? / Purchasing and Downloading

If your purchase is “Under Review,” it means that our support team must manually review your order information. A review will take five to ten minutes to complete, but sometimes support will need additional information from you. If your purchase is in review status, please watch your inbox for correspondence from the team.


For your convenience, your order history page will refresh every minute while your order is being reviewed, so you do not need to contact support right away. When it is is approved, you will be able to download your purchase. If your order is not approved, you can contact support for more information about why it failed.

 

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