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  2. Buying: Can you help me with my purchases?
  3. Purchasing and Downloading
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Purchasing and Downloading

  • ★ Using coupons FAQ
  • Payment Method Now Appears From ShutterStock When Purchasing
  • Do you charge taxes?
  • TurboSquid's Refund and Return Policy
  • TurboSquid's Best Price Policy
  • How can I get a receipt or customized invoice?
  • My order history says that my order is “Under Review.” What should I do?
  • How to download model textures
  • Why have I been asked to provide ID?
  • Native File Format
  • Exchange Formats
  • What to Expect When You Import Exchange Formats
  • How do I remove items from my shopping cart?
  • When will you ship my purchase?
  • Why is my country not listed in your shopping cart country list?
  • How do I choose which file format I need?
  • I am unable to download content from an older purchase.
  • What are the available payment options for purchasing?
  • What to do if I have trouble with a purchased product?
  • How do I download using My Files?
  • Frequently Asked Questions about downloading in My Files
  • I need to add a large list of products to my cart, and I only have the product IDs. Is there a quick way to do this?
  • Can I request a quote from TurboSquid?
  • Can I use PayPal to Purchase?
  • What does TurboSquid do with credit card numbers?
  • I bought the wrong format
  • I purchased DVDs/CDs. When will my order ship?

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