Purchasing and Downloading
- Why have I been asked to provide ID?
- My order history says that my order is “Under Review.” What should I do?
- I am unable to download content from an older purchase.
- How do I remove items from my shopping cart?
- When will you ship my purchase?
- Why is my country not listed in your shopping cart country list?
- How do I choose which file format I need?
- What are the available payment options for purchasing?
- TurboSquid's Refund and Return Policy
- How can I get a receipt or customized invoice?
- What to do if I have trouble with a purchased product?
- How do I download using My Files?
- Frequently Asked Questions about downloading in My Files
- What is the TurboSquid Quality Guarantee?
- I need to add a large list of products to my cart, and I only have the product IDs. Is there a quick way to do this?
- Can I request a quote from TurboSquid?
- Can I use PayPal to Purchase?
- What does TurboSquid do with credit card numbers?
- I purchased DVDs/CDs. When will my order ship?
- I bought the wrong format