Buying: Can you help me with my purchases?
Answers about purchasing, finding content, conversions, returns, and more.
Purchasing and Downloading
- ★ Using coupons FAQ
- Payment Method Now Appears From ShutterStock When Purchasing
- Do you charge taxes?
- TurboSquid's Refund and Return Policy
- TurboSquid's Best Price Policy
- How can I get a receipt or customized invoice?
Solutions for common product issues
- Missing textures and materials
- Error messages when opening model
- Extracting compressed files: RAR, ZIP, and others
- Missing model components
- Render issues
- Missing rigging and/or animation
Conversions
- File Format Conversion Requests
- Conversions FAQ
- Conversions for standard 3D modeling applications
- Conversions for game engines
- Conversions for solids-based applications
- Conversions for CAD-based applications
Finding Content
- Can I 3D print firearm models from TurboSquid?
- Are TurboSquid models 3d printable?
- About the Product Preview
- How do I sort my search results?
- How do I view high-resolution preview images?
- How do I view a turntable for a product?
CheckMate for Customers
Enterprise Accounts
- As a company, can I put funds into my account or pay via Net Terms?
- Government purchasing
- How will a TurboSquid Enterprise Account make purchasing easier for my company?
- Enterprise Accounts
- What is an Enterprise Account?
- Making Purchases with a TurboSquid Enterprise Account