I am trying to view an old ticket, but I do not see it.

If you go to the View Your Tickets page, you may see "You have no open requests." This means that you do not have any open tickets. 

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To view your old tickets, click on "View your recently solved and closed requests," and this will take you to a list of all of your closed tickets. If you have open requests and wish to view them, click on "View your open requests" to toggle back to that page.

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