We are dedicated to helping our members get the right products for their projects. To address your needs, our Support team can assist with most file format conversions. If you need a file format that is different from what is available, please submit a conversion request using our online request form.
Although most conversions can be done free of charge, there are some limitations to our free conversion services, including (but not limited to):
- In order to assist all members in a timely fashion, we must limit conversions to 5 models per week per individual and to individual models priced at $20 or greater.
- Free models and model collections are not eligible for free conversion services .
- Rendering consists of transferring a 3d mesh to a 2d image. This is a different process from conversion and is not provided through our free conversion service. If you are looking for 2d content, we invite you to visit PixelSquid.com, our 2d site.
- If you are working on a tight deadline, please note that we convert models on a first come, first served basis and work through our queue as quickly as possible. It is very helpful if you can let us know your deadline upon submitting your request so that we can prioritize requests.
If you have questions about a particular product, please contact TurboSquid Support to request more information. Sometimes, depending on the product and format, a conversion is difficult or impossible. If so, a support agent will be happy to assist you and to help you find a product that will work best for your project.
For more information about conversion services or to see what conversion limitations may exist for the application you're using, please visit our Conversions FAQ.