TurboSquid guarantees that any product you purchase will function and look as described and shown in the product preview. Our artists take great care to fully show and describe each product, so your first step in ensuring quality is to look over the product's thumbnails and description. If you have any questions about what a term means or what the product really includes, you can contact Support before purchase. We'll be glad to assist you in ensuring the product meets your needs.
Should a product not function or look as advertised, you can contact TurboSquid Support for a resolution. Should this not solve the problem, TurboSquid will issue a full refund, under the condition that you have notified TurboSquid within seven (7) calendar days of the purchase.
Please also see our Refund and Return Policy.