Didn’t get what you needed? We’ll make it right and maybe that’s a technical fix for a model, a refund, or store credit to exchange for something else. Contact our support team through chat or ticket within 30 days of your purchase, and let us know your deadline and what you need. As a guideline, this is how we generally approach things:
We’ll fix anything we can to meet your deadline.
We’ll help you to find a suitable replacement and test it for you.
We’ll grant a full refund:
- If your purchase is broken or misrepresented
- If you did not download your purchase
We’ll give you store credit:
- If a model is not faulty but you realize it won’t work for your needs
- If you accidentally purchase the wrong model and downloaded it
Please note: TurboSquid reserves the right to limit or decline returns or store credit for items that are not faulty or items that were purchased more than 30 days prior to the refund request.