Here at TurboSquid, we encourage our artists to do the best job possible of presenting their products to the customers. If you have purchased a model and you feel there is either a functional problem or a misrepresentation by the product's screenshots and description, we are dedicated to working with you to make the situation right. We are available 24 hours a day, 7 days a week to help you.
Customers are eligible for a full refund when something is clearly wrong with a product or if the file contents and/or quality have been misrepresented by the artist. Customers are only eligible for a refund if we are notified within seven days of purchase - please alert us immediately if you have a problem.
Before proceeding with your purchase, there are several things to consider:
Be sure that the model is compatible with your software. If you are not sure, please contact support so that an agent can assist you with purchasing the right model for your needs..
Be sure that you are purchasing the correct model. If you purchase and download a model that has no functional problems with the formats provided by the artist, you will NOT be eligible for a refund.
If a refund is granted, you are legally bound to destroy all copies of the purchased files. We require that you sign a binding document stating that you no longer have the rights to use or keep any of the purchased files.
We encourage you to contact Support prior to purchase if you have questions about an item you are considering for purchase. We are happy to provide you with as much information as possible to make sure you get the product that best suits your needs.