I bought the wrong format

We will try to find the correct format for you, or if possible we will convert the existing model.  We encourage our community to double-check the format of their purchase before checkout to ensure compatibility with their software.

If you have any questions about having a model converted, if it can be converted, and what effect the conversion could have on the model, PLEASE contact TurboSquid Help & Support PRIOR to purchase. If you purchase a model in the wrong format hoping for a conversion, and it is not able to be converted, you may not be eligible for a refund.  Please review our Refund and Return policy for more information.

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