Frequently Asked Questions about downloading in My Files

Here are our frequently asked questions:

I want to download my purchase. How do I do this?
How long do I have to download my purchases?
I cannot find the product I bought; where is my purchase?
Can I get a copy of my receipt (invoice)?
I removed Product I purchased by mistake. How do I get it back?

 

I want to download my purchase. How do I do this?

Answer:

There are two different options available for you to download your purchases:

  1. Zip Downloading
  2. Individual File Downloading

Here is a full visual walkthrough on how to use each method.


How long do I have to download my purchases?

Answer:

You have permanent access to your purchases at no charge. Previously, after two weeks you were required to contact Member Services to restore permissions on a download. You can store as many files here as you like for as long as you like. If you ever delete a purchase, you can always get it back in the Purchase History smart folder.

Purchase History

 

I cannot find the product I bought; where is my purchase?

Answer:

All new purchases are added to the top level of the Purchases & Downloads file system in the My Files/Purchases & Downloads section of the site. Even if you have deleted or moved your product within that file system your product will always exist in the Purchase History smart folder. From Purchase History, click on the product to go to the appropriate folder in your Purchases & Download area, or if you deleted the product, to add it back into your Purchases & Download area.

History

 

Can I get a copy of my receipt (invoice)?

Answer:

You can get a copy of your receipt (or invoice) anytime -- here’s a full how-to with images. The quick answer is to select the checkbox next to your product and click on the More menu, then “view receipt”. From there you can save a PDF, send it as an email or print.

 

I removed Product I purchased by mistake. How do I get it back?

Answer:

The Purchase History smart folder contains all the products you have ever purchased. Find the product there, then click it. That will add a copy to your Purchases & Downloads area automatically.

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