Missing textures and materials

There are often quick and easy fixes available for issues with missing textures and materials. Below are some of the most common solutions.

 

You receive a missing texture message when you open a model

  1. Check to see if there is a separate texture and material archive/folder that you must download.
    Sometimes artists will upload files and textures into a separate download archive/folder. They may also include textures in other archive folders for one of the other available formats. Please visit our How to download model texture article for instructions on how to find textures in a separate download archive.
  2. Check to see if the the textures are available through the product's preview page.
    If the files in question are not available with the rest of the downloadable files, it is possible that the artist uploaded these as a promotional download You can find promotional downloads on the model’s full preview page under the Previews section. Please visit our How to download model texture article for instructions on how to find textures on the product preview page.
  3. Check to see if the textures are applied using an absolute path.
    If you receive a missing texture/file error message, this may be a result of the texture files using an absolute path rather than a relative or stripped one. Try stripping or localizing the paths of several of the textures to see if this resolves the issue. Please visit our How to Strip Texture Paths article for more information about stripping texture paths in 3dsMax, Maya, and Cinema4D.

 

You see missing textures/materials in the viewport when you open a model

  1. If the textures are not visible within the viewport but show when the model is rendered, this could be a result of the program settings. Most 3d modeling applications have options that allow you to hide or disable the ability to view textures/materials within the viewport. Changing these settings may resolve the issue.
  2. If you are using an exchange format, please note that the issue may be the result of a limitation of the exchange format. Our Product Support team can review the model and attempt to convert the asset into an alternate compatible format. To submit a request, please complete and send our Conversion request form. In the meantime, if you would like to review additional information about exchange formats, please visit our Knowledge Base entries about Exchange Formats and What to expect when you import exchange formats.

 

Materials/shaders missing or defaulting to a grey/black color when you open a model

  1. Ensure that all necessary plugins/third party programs are enabled. If the model is using a third-party plugin, it must be enabled in order for the materials to show correctly.
  2. Do a quick test render. Sometimes the materials may appear black in the viewport but actually render fine.

 

I have tried all of the above, and I am still having an issue.

If none of the above apply or if you need additional assistance, please open a support ticket so that our support team can help you with your purchase. To help expedite your ticket, please be sure to provide as much detail as possible so that our team can assist you as quickly as possible. Helpful details include:
    1.   The application (and version) you are using;
    2.   A detailed description of the issue and of any error messages you have received;
    3.   Which file formats you have tried;
    4.   Screenshots that will help us to diagnose the issue (if possible);
    5.   And/or what methods (if any) you have tried yourself to resolve the issue.
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