TurboSquid Help & Support
Submit a request
Check your existing requests
português do Brasil
Buying: Can you help me with my purchases?
Conversions & Technical Support
File Format Conversion Requests
Conversions to IGES, STL, SAT, STP, and X_T
Element 3D for AfterEffects
Purchasing and Downloading
How do I choose which file format I need?
What are the available payment options for purchasing?
TurboSquid's Refund and Return Policy
About the Product Preview
How do I sort my search results?
How do I view high-resolution preview images?
Selling: How does it work, and how do I get paid?
Publishing Agreement FAQ
Why haven't I received my WebMoney payment?
How do I get paid? What do I need to do?
How are payments made and how often?
Taxes and Documentation
As a non-U.S. resident, what kind of documentation do I need?
How do I get an ITIN?
Will I have to pay U.S. and local taxes?
About the SquidGuild
Common Artist Questions
Guide to Reporting Defective Product Pricing
Pricing Solutions FAQ
I see a download of one of my products, but I don't see a recent sale. How can I tell who downloaded it?
CheckMate: The first 3D modeling standard
CheckMate for Customers
What is CheckMate Certification?
How do I search for CheckMate 3D models?
CheckMate in Product Preview
CheckMate for Artists
CheckMate Pro Specification
CheckMate Lite Specification
CheckMate Pro Checklist
CheckMate 3D Modeling Standard
CheckMate Tools Contest
CheckMate Tools Contest OFFICIAL RULES
How do I create high-resolution thumbnail images?
Preparing for Publishing
3ds Max Instructional Videos
Maya Instructional Videos
Copyright & legal help: How can I use your models?
Licensing & Usage
Royalty Free License FAQ
Royalty Free License
Editorial Use Information
Copyright and trademarks
Copyright Infringement Policy
Other questions you may have
How do I close my account?
Report Product Feature
Falling Pixel and Exchange 3D Support
Will Tentacles work offline?
Autodesk Certified Animation Plugins
ACAP: FumeFX UI is cropped within 3ds Max
ACAP: NodeJoe and Additional Network Render Licensing
ACAP: Power ProE to Max 6 and Additional Network Render Licensing
Sign up now
As a company, can I put funds into my account or pay via Net Terms?
Revit & CAD
What is Revit Certification?
How do I get my Revit files certified?
If I upload my Revit models and families, what is my liability to customers?