On March 10, 2011, TurboSquid announced that we joined forces with competing stock 3D sites Falling Pixel and Exchange3D.
Falling Pixel and Exchange 3D support is now managed by TurboSquid. You will need to create a TurboSquid account, if you do not already have one. Then you can create a support ticket to receive assistance. Otherwise you can contact us through live chat for help.