Here at TurboSquid, we encourage our artists to do the best job possible of presenting their products to the customers. If you have purchased a model and you feel there is either a functional problem or a misrepresentation by the product's screenshots and description, we are dedicated to working with you to make the situation right. We are available 24 hours a day, 7 days a week to help you.
Customers are eligible for refunds when something is clearly wrong with a product or if the file contents and/or quality have been misrepresented by the artist. Customers are only eligible for a refund if we are notified within 7 days of purchase - please alert us immediately if you have a problem.
Please keep in mind that we can only consider refunds on the file formats provided for sale by an artist. If you are purchasing a file for conversion, please review our Conversion Policy for clarification:
If a refund is granted, you are legally bound to destroy all copies of the purchased files. We require that you sign a binding document stating that you no longer have the rights to use or keep any of the purchased files.
We encourage you to contact Support prior to purchase if you have questions about an item you are considering for purchase. We are happy to provide you with as much information as possible to make sure you get the product that best suits your needs. We are available 24 hours a day, 7 days a week.