Some of our customers want to know how an artist can potentially prevent returns and refunds of products. The best advice we can give to our artists is to make sure that your descriptions and previews are as accurate as they can be. Most returns are due to the fact that there was missing or misleading information in the description or the previews were not complete or accurate.
Our policy is do everything we can to work with the artist and the customer to get their purchase to work for them.
Our procedure for handling problems with purchased products is to contact the author, address technical problems with the file, and attempt to resolve any problems in order to make a purchase satisfactory. It is very important that you, the artist, check your Support Tickets often and respond quickly so as to prevent the customer from missing deadlines because of a problem with a model.
If we get no response or if we cannot come to a resolution with the artist, and the product is still unsatisfactory, we may be forced to process a return and credit the original sale.
If you need advice or help about how to publish your models or how to make sure your descriptions are accurate and complete, please feel free to contact Support.