Account balances are paid monthly in full within 15 days of the end of the month. If the 15th is a weekend or a holiday, you will be paid on the next business day. If you would like to have your checks withheld until you reach a certain dollar amount (to offset check cashing fees), you can set this with your other payment info on the Payment Info form. Payment through PayPal is also an option.
PLEASE NOTE! If you have not given us correct payment information by the FIRST BUSINESS DAY of the month you WILL NOT get paid until the following month. Please let us know if you have any questions.
What do I need to do to get paid?
In order to receive royalties/payments, your member profile must be complete. Please follow the steps below to set up your payment information.
Note: Payment options will not appear until you have at least one asset uploaded to your account. Please be sure to upload at least one file before processing.
Login to your TurboSquid account. Once you're on the welcome dashboard, you will see a section called "My Sales and Earnings"
Below this you will see "Payments"
Click on [payment options] and this will bring you to the Payment Information screen.
CHOOSING A PAYMENT METHOD
You have three choices for receiving payments:
If you prefer to receive your payment via check, please be sure that your mailing address is always current. An incorrect payment address can result in delayed payments. If check(s) are returned due to an invalid address, your member account(s) will be placed on hold until the mailing information on your account(s) are corrected.
If you prefer to receive your payments via PayPal, please be sure that the payment email address you provide is the same email address that is linked to the PayPal account you use. If a payment is returned due to an invalid PayPal address, your member account(s) will be placed on hold until this information is corrected.
If you wish to receive payment by wire transfer, please contact TurboSquid Help & Support . Please note that there is a $20 fee for wires.
NOTE:If payments or tax documents are returned due to any type of insufficient or invalid account information such as invalid mailing and/or PayPal address, your payments will be withheld until the next payment cycle or until the account has been properly updated by the Accounting Department.
Please be sure that the following fields are completed in order for payments to be processed.
Make payment to: ______________ (Enter first and last name of member)
Company: ______________ (Enter only if appliable)
Address Line 1: ______________ (Street Address)
Address Line 2: ______________ (Apt, Suite, Unit number, etc.)
City: ______________ (Enter only if applicable)
Zip/Postal Code: ______________
Please do not enter "Country" into any other space other than the designated "Country" field. This will duplicate the country in our system and make your address invalid.
FOR NON-US RESIDENTS
For non-US residents, there are two choices for documentation status: full documentation status and no documentation status. Please review these below to determine which status best fits your circumstances.
FULL DOCUMENTATION STATUS
In order to be compliant and receive your country's tax treaty rate on U.S. sales, you must submit to TurboSquid the documents listed below. Please note that we must receive these by standard mail. We are required to have originals on file, so we cannot accept faxed, emailed, or any other digitally-submitted documentation. Documentation can be mailed to:
TurboSquid, Inc. 935 Gravier, Suite 1600 New Orleans, LA 70112
Once we receive proper documentation in the mail, we will update your account so that you can start receiving royalties at your country's treaty rate. Be sure to include your account number or login name so that we can locate your account. Once you have mailed all of your documents, please update your account to Full Documentation so that you will receive the correct rate.
Required documentation for Full Documentation status:
Original W8 fully completed, including section 10. This form can be obtained here.
Copy of IRS letter, showing ITIN/EIN or copy of U.S.-issued Social Security Number
If you cannot provide the documents listed above, please choose No Documentation status.
NO DOCUMENTATION STATUS
You should choose this status if any of the following apply to you:
You live in a non-tax treaty country. This means you do not qualify for a treaty rate.
You do not have a U.S.-issued Social Security Number or ITIN/EIN
You do not wish to apply for a U.S.-issued Social Security Number or ITIN/EIN
Please keep in mind that under this status, U.S. sales will be subject to the maximum withholding of 30%.
For more information on our withholding policy or how to obtain an ITIN, please review some of our applicable Knowledge Base entries: