Knowledge Base/Buying: Can you help me with my purchases?/Purchasing and Downloading

How can I get a receipt or customized invoice?

John Boudreaux
posted this on May 12, 2010 04:29

"My Files" allows you to view past purchases and either save your receipts to a pdf, print them, or have them sent to an email address. It also allow you to create custom invoices.

RECEIPTS

When you purchase a model on TurboSquid, a receipt is automatically sent to the email address on your account.  If you need access to a receipt at a later date, you can easily access this in My Files.

In the Purchases & Downloads section of My Files, you will see a folder entitled "Purchases & Downloads."  Click on this folder and select one of the items that is included in the order for which you wish to access the receipt.  Please be sure to only select one item from your order.  If you choose more than one item, you will not be able to access your receipt.MyFilesPurchasesandDownloads.png

When you select the checkbox next to the items in the order for which you need a receipt, you will see the "more" option enabled at the right side of the page.  Click on this and select "view receipt."

View_Receipt_dropdown.png

Your receipt will appear as a pop-up window.  From this window you can choose to Save as PDF, Send Email, or Print.

Receipt.png

INVOICES

If you need a formal invoice with your PO#, VAT, business name, or any other custom information, you can also access this easily in My Files.

In the Purchases & Downloads section, you will see a folder entitled "Purchases & Downloads."  Click on this folder and select one of the items that is included in the order for which you wish to access the invoice.

invoice01.jpg

When you select the checkbox next to the items in the order for which you need a invoice, you will see the "more" option enabled at the right side of the page.  Click on this and select "Invoice."

invoice02-small.jpg

Once you choose "Invoice," you will be routed to a form that will allow you to input all of the required information for your invoice.  If you would like to send the invoice to more than one person, you can do this by putting both addresses in the "Invoice Delivery Email' field, separating the addresses with a comma.

invoice03.jpg

When you click on "Submit," you will have the option to download the customized invoice as a pdf.

If the custom invoice does not meet your needs, please feel free to contact support so that they can create a document that will better work for you.

 
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